We do our best to dispatch our orders within 2 business day of receiving payment for your order.
Over the holiday period we try to maintain a 3 business day dispatch time frame and work around the statutory holidays over Xmas and New Year. Please bear with us.
WITHIN NEW ZEALAND
Your order will be delivered either by NZ Post, NZ Courier or PBT Courier whichever is the best option for you.
- By our standard service (3 to 4 business days) NZ shipping is free on orders over $100*.
- On orders under $100 standard shipping is $8.00*.
- Rural Delivery addresses may take extra time to arrive due to RD services being less frequent and operated by independent contractors to NZ Post. They also now charge a considerable Rural Delivery Fee. Rural Delivery on orders under $100 is $12.00.
- Australian orders are sent by NZ Post Air Express.
- This is typically a 10 - 21 business day service at a flat rate of $20 per order. This service has been severely impacted by the Covid situation. We appreciate your patience as these orders are taking at least 21 days to arrive, and sometimes up to 26 business days. Thanks for your patience.
These orders are sent via NZ Post and under normal circumstances we expect a 14 - 21 day service. However, clearing customs is a process that moves at glacial pace in some countries so this can delay items further. This has been delayed further due to Covid situation. We apologise for the delay and appreciate your patience.
In the unlikely event that shipping is delayed, don't panic we will try to get the product to you within a reasonable time frame and let you know when to expect it.
TRACKING OPTIONS FOR INTERNATIONAL ORDERS
We apologise that shipping to Australia and International Addresses from NZ Post via this method cannot be tracked or expedited. Couriers to Australia are extremely expensive (as in sell your kidney expensive) and while they offer tracking, this is unreliable due to transfer to Australia Post once it lands in Australia. This is as unsatisfactory to us as it is probably to you, but it is the most viable option for shipping.
If you do wish to have your item tracked, please put a note in the comments section of your order and we will advise additional costs that may be incurred for that before we send the item. Couriers are 3 - 6 business days all going well, longer over holiday periods.
If you have any special shipping requirements, please make a note in the comments section of your order.
You can contact us any time through our contact page