We do our best to dispatch our orders within 1 business day of receiving payment for your order.
WITHIN NEW ZEALAND
Your order will be delivered either by NZ Post, NZ Courier or PBT Courier whichever is the best option for you.
- By our standard service (3 to 4 days) NZ shipping is free on orders over $50*.
- On orders under $50 standard shipping is $10.00*.
- *If you live in a place that only accepts Rural Delivery, NZ Post has substantially increased its charges for this to $3.70 over their standard price. We feel bad charging you more for this, but we do need to recover some of this so there is an extra $2 for RD. Sorry.
- Rural Delivery addresses may take extra time to arrive due to RD services being less frequent and operated by independent contractors to NZ Post. Sorry.
- Australian orders are sent by NZ Post Air Express.
- This is an 8 to 14 business day service at a flat rate of $12 per order
We apologise that shipping to Australia from NZ Post via this method cannot be tracked or expedited. Couriers to Australia are extremely expensive (as in sell your kidney expensive) and while they offer tracking, this is unreliable due to transfer to Australia Post once it lands in Australia. This is as unsatisfactory to us as it is probably to you, but it is the most viable option for shipping.
If you do wish to have your item to Australia tracked, please put a note in the comments section of your order and we will advise additional costs that may be incurred for that before we send the item. Couriers are 3 - 6 business days all going well, longer over holiday periods.
In the unlikely event that shipping is delayed, don't panic we will try to get the product to you within a reasonable time frame and let you know when to expect it.
If you have any special shipping requirements, please make a note in the comments section of your order.
You can contact us any time through our contact page